Frequently Asked Questions

General

ALASTIN Skincare® headquarters’ is located in North San Diego County in Carlsbad, CA

Address: 3129 Tiger Run Court #109, Carlsbad, CA 92010

Customer Service availability:
Monday – Friday, 8:00 am – 5:00 pm PST
Call: 844-858-7546

Or, submit your question here.

ALASTIN products can be purchased through an authorized skincare professional. By using the physician finder located on the home page of our website, you can search for a provider closest to you. Click here to begin a search.

Only Sunscreens are required by the FDA to list expiration dates.  ALASTIN Skincare manufactures small batches of products to ensure inventory moves quickly and is fresh. For that reason we recommend that you use them within two years of receiving the product and opening it.

You can order on our website if you are unable to find a physician provider near you. If you have any questions about the products, contact our customer service by phone at 844-858-7546 or click here to email our Customer Service team.

No, Alastin Skincare is not affiliated with the Allē program.  We encourage all Alastin Skincare purchases be made directly through your Physician or at Alastin.com. Please reach out to your Physician and/or Allē Customer Support to have the points applied for your Alastin purchase.

Shipping

No. We only ship to the 50 United States of America, District of Columbia, and Puerto Rico.

No. We do not ship to any USA Government bases, APO/AE or territories.

Please contact customer service at 844-858-7546 or click here to email Customer Service, please have your invoice number ready.

Upon shipment of your product, an email will be sent to your email address with the package tracking information.

At this time, all orders receive Free Two-Day Shipping*. This is subject to change at any time. 

At this time we do not ship to P.O. Boxes. Please include another commercial or residential shipping address.

Please refer to our sales policy for information on returns.

If you purchased the product from an authorized ALASTIN Skincare provider, please contact them immediately to report your complaint or product reaction.

If you purchased the product from our website, please contact ALASTIN Customer Service at 844-858-7546 or submit an email here via the contact form.

Please provide the following information:
Name and contact information
Product and lot number (location)
Description of complaint
Description of reaction

Subscriptions

Auto-Replenishment allows you to automatically receive and save 5% on select products. Your subscription orders will ship according to your desired frequency ensuring you never run out of your favorite ALASTIN Skincare products.

Joining our Auto-Replenishment program is easy: it can be done while browsing on a product page or while reviewing items in the shopping cart. To get started, simply select the Auto-Replenishment option for your desired skin care product, select your preferred shipment frequency and then check out as normal.

After you join the Auto-Replenishment program, you will receive an email confirming your Auto-Replenishment order. This email will include a link to access the Subscription section in your account where you can manage your future orders, products included, and account information such as billing and address details. We will place your Auto-Replenishment orders automatically according to your selected frequency, and you will only be charged on the day the order is placed. We will send you an email reminder 3 days before each Auto-Replenishment order is placed. You will also receive email notifications regarding other important information related to your Subscription account, such as if you cancel your replenishment order, and confirmation when an order is placed successfully.

You can change your Subscription Service next order date, skip an order, change your selected frequency, or cancel a Subscription order by visiting the Subscription section in your account on Alastin.com. Please allow up to 24 hours for modifications or cancellations to be processed.

Change an Order Date or Skip a Delivery: To change or skip a Subscription order date, please visit the Upcoming Order section within your account and click "Next Order Date". This will open a calendar where you can update your next order date or skip the entire order. You can also scroll to the bottom of the Upcoming Order page and click "Skip this order" to skip your order.

Change shipment frequency: To modify the delivery frequency for a Subscription item, please visit the Subscription section within your account and click on your current subscription. The order frequency is displayed under each subscription item. To change the delivery frequency for an individual subscription item, simply click order frequency under the item you would like to modify and select your next desired frequency from the dropdown menu.

Cancel Subscription item: To cancel a Subscription item, please visit the Subscription section within your account and click the “Cancel Subscription” link underneath the item you wish to cancel. You’ll be prompted to confirm this action and indicate your reason for canceling. Once you’ve selected a cancel reason and clicked the Stop Subscription button, your subscription will be cancelled and no future orders will be placed. Please allow up to 24 hours for any modifications or cancellations to be processed.

To review or modify your Subscription account information, visit Subscription section in your account on Alastin.com.

To change your shipping address, click Shipping Address located in the top navigation of your account. This address will apply to all Subscription Service and future orders unless otherwise noted.

To change your billing address for an order, click Billing Information located in the top navigation of your account. Click "send email to update" in order to complete updating your billing information.

Please remember to press OK and verify that your updated information saved successfully. Please allow up to 24 hours for any modifications or cancelations to be processed.

If we happen to be running a site-wide offer during the time your subscription order is processed, we’ll automatically apply the better discount to your order, meaning you always receive the lowest price possible. If we are running a gift with purchase offer, unfortunately auto replenishment orders are not eligible for these free gifts.

Simply log in to your ALASTIN.com account and click 'My Subscriptions' and then the 'Subscriptions' link. You can edit the shipping address on any future order by clicking 'Edit' next to the subscription you'd like to change. Once there, click 'Edit' beneath the shipping address listed to update your information. Be sure to click 'Save' once complete.

By signing up for the ALASTIN.com subscription program, you authorize us to charge the credit card you've saved on file and ship product to you at the frequency you have selected. It is your responsibility to manage shipments and cancel scheduled shipments ahead of time, before they are sent out, if they are not wanted. Any returns processed on subscription renewal orders will be subject to a return shipping fee.

All Subscription orders require a credit or debit card payment. Alternative payment forms, such as AfterPay, cannot be accepted at this time.